We build custom software in Hixson for businesses that have outgrown spreadsheets and aren't going to find what they need in an off-the-shelf SaaS. Trade businesses with paper schedules. Medical practices with three separate booking systems. Family-run retailers whose inventory lives in a notebook. The fix isn't another subscription — it's a focused custom tool that does exactly what you need and nothing else.
Headquartered in Hixson. Most projects scope in a week, build in 2–6 weeks, and pay back inside the first quarter. You own the code.
Custom software shouldn't be a $50,000 mystery project. We scope it the same way we'd scope a contractor build-out: a written list of what gets built, a fixed price, a clear timeline. Here's what's typically in a Hixson engagement.
Most Hixson businesses we talk to have already tried an off-the-shelf tool, hit its limits, and bolted on a spreadsheet to fill the gap. The spreadsheet works for a while, then it doesn't, and now there's no clean way out. Custom software solves it by being shaped to your actual process — not the SaaS vendor's idea of your process.
The reason custom software gets a reputation for being expensive is that most projects are scoped loosely and grow forever. We do the opposite — written scope, fixed price, narrow first version. Most Hixson projects ship for $4,000–$12,000 because we say no to the 80% of features that would double the budget and 5x the timeline.
You'll see the full scope and the full price before we touch a keyboard. No T&M billing surprises. If we miss something on the scope, that's on us — not a change order.
Code in a repository you have access to from day one. Documentation that a future developer can actually follow. We assume you might fire us in two years and bring in someone else, and we build everything so that's painless. No lock-in.
About one in three discovery calls ends with us recommending an off-the-shelf tool instead of a custom build. If Jobber or Housecall Pro or Calendly does 90% of what you need and the last 10% isn't worth $8,000 of custom work, we'll tell you. We'd rather lose the project than build the wrong thing.
Five steps. Scoping is the most important — most projects that fail, fail because the scope was unclear. We invest the first week so the rest goes smoothly.
We talk through your business, the process you're trying to fix, and what 'done' looks like. By the end of the call you'll know whether custom software is the right answer, whether a different off-the-shelf tool would work, or whether you just need a sharper Excel workbook.
Bullet-by-bullet scope of what gets built, what doesn't, and what it costs. Signed digitally. If anything's missing or vague, we revise before any work starts.
Every Friday you see working software, not a slide deck. Adjust direction as we go. Most Hixson projects land in 3–5 weekly demos because the scope was tight.
We deploy the software, train your team in person or over video, and provide a written quick-start guide. For most Hixson businesses, the first day of using the new tool is the demo + the training combined.
Bug fixes and small adjustments are included for 30 days. After that, you can self-manage or move to a monthly retainer ($200–$800/month) for ongoing improvements, integrations, and support. Most Hixson clients pick the retainer because it's cheaper than going without support and cheaper than a full-time hire.
Custom software is a force multiplier. The right tool typically returns 5–10 hours of owner time per week, which for most Hixson businesses is the difference between hiring an admin person and not.
Most Hixson custom software projects return 5–10 hours per week to the owner or office manager. The build cost usually pays back in saved labor within a quarter.
Manual processes have a mistake rate. Custom software with validation, audit logs, and proper data shapes has dramatically fewer. For a Hixson medical practice or trade business, that's the difference between a clean reputation and a refund.
If your booking flow, quote flow, or job-status flow runs on a real system instead of a phone tree and a paper schedule, your customers notice. They book faster, they reschedule themselves, they get reminders. The drop-off rate from booking to actual job goes down.
Off-the-shelf tools hit a wall at a certain business size. Custom software grows with you because we built it for you. When you add a second location, hire two more techs, or expand into a new service category, we extend the tool — we don't migrate platforms.
Repository you have access to. Open-source stack. Documentation written for a future developer, not just us. If you ever leave us, you take the whole codebase with you, no platform lock-in.
Most Hixson businesses we work with cut 2–3 SaaS subscriptions after launching custom software, because the new tool absorbed what they were doing. Saves money and reduces the number of logins your team has to remember.
Most Hixson projects land between $4,000 and $12,000 for the first version. Smaller focused tools (a single-purpose dashboard, a custom form flow) can be $2,500–$4,000. Larger multi-user systems with payment processing or complex workflows run $12,000–$25,000. Everything is written-scope, fixed-bid — you see the price before any work starts.
Free 30-minute call. We'll talk through your process, the bottleneck you're trying to fix, and tell you honestly whether custom software is the right answer — or whether the right answer is a different off-the-shelf tool we'd recommend.